Can I cancel an order after it is placed?
Y&A orders cannot be cancelled once processed, as they may already be prepared and delivered to the courier service for shipment. Please email Y&A at email@example.com with any questions regarding our cancellation policy.
What is the Y&A Shipping Policy?
Y&A ships to both domestic and international destinations. See shipping policy here.
Can I return Merchandise to Y&A for a Refund? How do I do that?
Generally, yes, Y&A will offer either a refund or store credit equal to the cost of the Merchandise if it is returned within 14 days from the date of shipping by Y&A. See here for excluded items (e.g., intimate wear, lingerie, jewelry, classes, and any other items with “Final Sale”) and return process.
Can I exchange my items?
Y&A is not able to facilitate exchanges at this time.
Are there any restrictions on sale items, not including Coupon Codes?
Sale or Discounted (this does not include Coupon Codes) items can be returned only for store credit. Final sale items are not refundable.
What is the Y&A Pre-order Policy?
Pre-orders cannot be returned and will be charged in full at the time of pre-order checkout. Designers will estimate a time of delivery, and Y&A uses this estimate to best inform customers of the expected shipment date. However, the date of expected shipment may change depending on designer.
Is my personal information safe when I place an order?
Y&A will not sell or provide your information to any Third Parties except for customer accepted usage such as payment processing and shipping of Merchandise. Y&A is not responsible for loss of personal information such as Credit Card or Personal Details that are used by the Third Party payment processor and the terms of any Third Party as agreed to by the customer.
Do you offer Gift Cards?
Yes, Y&A Gift Cards make a great gift for those who love beautiful hand crafted goods. Gift Cards are issued by way of e-certificate, which has its own Terms and Conditions to which customers must agree to abide by.
Please contact us HERE with any questions you may have.